We are open! Click here for important COVID19 updates.

Wilson Medical Group
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    • Home
    • Contact Us
    • Our Team
    • COVID19
    • Preventative Health
    • Prenatal Care
    • Office Policies
    • Extended Care
    • Patient Resources & Links
    • Otter Creek FHO
Wilson Medical Group
  • Home
  • Contact Us
  • Our Team
  • COVID19
  • Preventative Health
  • Prenatal Care
  • Office Policies
  • Extended Care
  • Patient Resources & Links
  • Otter Creek FHO

COVID-19 Office Procedures

Ontario is starting to reopen - what does this mean for our office procedures?

1.  We have increased capacity for in-person appointments while continuing to offer virtual care where appropriate.


2.  The following visits will be prioritized for in-person appointments:

  • Urgent and emergent care
  • Overdue cancer screening (eg. pap smears) 
  •  Chronic illness that is unstable or has not been recently reviewed 
  • Well baby visits (0-4 years old) including vaccinations
  • Obstetrical visits


As a result, adult physical exams may continue to be deferred, however if you are waiting to discuss a medical concern with your physician, please feel free to make a regular appointment with him or her. 


3.  Despite the anticipated lifting of masking mandates in Ontario, we DO continue to require that all patients 2 years and older wear a mask at all times in the building

  • We recognize that the easing of public health restrictions is a positive step toward returning to pre-pandemic life, however there are many vulnerable patients who must come to our office for medical care and we need to ensure that they remain as safe as possible.
  • This policy is in keeping with the recommendations of the Ontario Medical Association


4. Continued screening for patients coming into the office. Please report any symptom, however trivial, on the screening.   

  • Please DO NOT COME to the office if you have any symptoms of COVID-19; if you develop symptoms, please call the office and we will change your appointment to a virtual visit. 
  • Absolutely NO WALK-IN visits will be accepted.    


We are committed to providing patient-centred healthcare and appreciate your patience and understanding.


Please continue check our website regularly for updates.


Sincerely,


The Wilson Medical Team

Our POLICIES

Healthcards

Checking Test Results

Appointments

 You will be asked to present your healthcard at each visit. You may be charged for your office visit if you do not present a valid healthcard.  

Appointments

Checking Test Results

Appointments

To ensure continuity of care, routine visits must be scheduled with your own family physician. For urgent (same day) appointments, you may see one of the other physicians in the clinic.

We request minimum 24 hours' notice should you need to cancel or reschedule your appointment. 


Charges will apply for appointments cancelled without notice.  

Checking Test Results

Checking Test Results

Prescriptions Renewals

 All test results that return to the office are reviewed by your physician. If additional follow-up or review is warranted, you will receive a call from the office to schedule a follow-up appointment. We do not routinely call patients regarding normal test results.

Prescriptions Renewals

Prescriptions Renewals

Prescriptions Renewals

 Your doctor will renew your prescriptions at each visit to meet your ongoing needs. Please anticipate your needs well in advance to reduce the need for telephone renewals. 


There is a $15.00 fee for each phone/fax renewal (without an office visit). Renewals are included for those who have subscribed to the Extended Coverage Plan. 


If you require a telephone prescription renewal, contact your pharmacy and they will fax us the information. Please allow up to 48 hours for your physician to respond to a prescription request from your pharmacy. 


Not all prescriptions should be renewed without an appointment; this is at the discretion of your physician.  

Referrals

Prescriptions Renewals

Email Communication

 If you need to see a specialist or undergo certain specialized testing, your doctor will send a referral request to the consultant directly from our office. You will be contacted by either the specialist's office or by our staff (by phone or email) to provide an appointment time.

If you have not received an appointment within 1 month of the consult request, please contact our clinic so that we may follow-up regarding the status of your referral.


Please call the office back ASAP when we call to give you the information of the referral appointment. If we email you the appointment details, please confirm receipt of the email. 

Email Communication

Prescriptions Renewals

Email Communication

Currently, we only use email for non-urgent correspondence. Examples include: the annual newsletter, to inform patients of an upcoming specialist appointment or to send requisitions.


You must sign a consent form in order for us to communicate with you via email as it is important you are aware of the risks of confidentiality.


Please call the office if you have a clinical concern or would like to book an appointment. 

Wilson Medical Group

#303 - 343 Wilson Avenue, Toronto ON M3H 1T1

Phone: 416-785-8412

Copyright © 2022 Wilson Medical Group - All Rights Reserved.