You will be asked to present your healthcard at each visit. You may be charged for your office visit if you do not present a valid healthcard.
To ensure continuity of care, routine visits must be scheduled with your own family physician. For urgent (same day) appointments, you may see one of the other physicians in the clinic.
We request minimum 24 hours' notice should you need to cancel or reschedule your appointment.
Charges will apply for appointments cancelled without notice.
All test results that return to the office are reviewed by your physician. If additional follow-up or review is warranted, you will receive a call from the office to schedule a follow-up appointment. We do not routinely call patients regarding normal test results.
Your doctor will renew your prescriptions at each visit to meet your ongoing needs. Please anticipate your needs well in advance to reduce the need for telephone renewals.
There is a $15.00 fee for each phone/fax renewal (without an office visit). Renewals are included for those who have subscribed to the Extended Coverage Plan.
If you require a telephone prescription renewal, contact your pharmacy and they will fax us the information. Please allow up to 48 hours for your physician to respond to a prescription request from your pharmacy.
Not all prescriptions should be renewed without an appointment; this is at the discretion of your physician.
If you need to see a specialist or undergo certain specialized testing, your doctor will send a referral request to the consultant directly from our office. You will be contacted by either the specialist's office or by our staff (by phone or email) to provide an appointment time.
If you have not received an appointment within 1 month of the consult request, please contact our clinic so that we may follow-up regarding the status of your referral.
Please call the office back ASAP when we call to give you the information of the referral appointment. If we email you the appointment details, please confirm receipt of the email.
Currently, we only use email for non-urgent correspondence. Examples include: the annual newsletter, to inform patients of an upcoming specialist appointment or to send requisitions.
You must sign a consent form in order for us to communicate with you via email as it is important you are aware of the risks of confidentiality.
Please call the office if you have a clinical concern or would like to book an appointment.