You will be asked to present your
healthcard at each visit. You may be charged for your office visit if
you do not present a valid healthcard.
To ensure continuity
of care, routine visits must be scheduled with your own family physician. For urgent
(same day) appointments, you may see one of the other physicians in the clinic.
OF JANUARY 2015 WE
WILL NO LONGER BE CALLING TO REMIND PATIENTS OF ROUTINE APPOINTMENTS.
REMINDER CALLS WILL CONTINUE FOR ANNUAL PERIODIC HEALTH REVIEW
We request 24 or more hours’ notice should you need to
cancel or reschedule your appointment. Charges will apply for appointments
cancelled without notice.
Bring Your Own Gown
an effort to minimize environmental waste, we encourage patients to
bring a cloth gown to their appointment for their own use during
For every patient who brings their own gown, a $1 donation will be made by our office to the World Wildlife Fund (WWF).
Paper gowns will still be available for those who do not wish to participate in this initiative.
Telephones & Messages
Please do not leave voicemail messages. Please call and speak directly with our staff during office hours. Due to high
call volume, it is difficult for our staff to return messages immediately.
Checking test results
All test results that
return to the office are reviewed by your physician. If additional follow-up or
review is warranted, you will receive a call from the office to schedule a
follow-up appointment. We do not routinely call patients regarding normal test
you are calling for you results please try to call between
10:00am – noon and 2:30pm – 4:00pm as this is a slightly less busy time for our phone lines.
If you need to see a
specialist or undergo certain specialized testing, your doctor will send a referral
request to the consultant directly from our office. You will then be contacted
by our staff (by phone or mail) to confirm an appointment
time. We ask that you inform us if you are contacted directly by the specialist’s clinic to arrange an appointment time so that we may record this confirmation in your file.
If you have not received an appointment within 1 month of the consult
request, please contact our clinic so that we may follow-up regarding the
status of your referral.
Please call the office back ASAP when we call to give you the
information of the referral appointment.
Your doctor will renew
your prescriptions at each visit to meet your ongoing needs. Please anticipate
your needs well in advance to reduce the need for telephone renewals.
you require a telephone
prescription renewal, contact your pharmacy and they will fax us the
information. Please allow up to 48 hours for your physician to respond
to a prescription request from your pharmacy. Not all prescriptions
should be renewed without an office visit;
this is at the discretion of your physician.
There is a $15.00 fee for
each phone/fax renewal (without an office visit). Renewals are included for
those who have subscribed to the Extended Coverage Plan. For more information,
please refer to the EXTENDED CARE page.
we only use email communication for non-urgent correspondence. Things
such as the annual letter (to up-date you or perhaps to inform you of
an upcoming referral appointment) and requisitions.
must sign a consent form in order for us to communicate to you
through email and be aware of the risks of confidentiality. We do
not use this as a regular means of communication as it is not a secure
means of communication and is not checked on a daily basis.
do not open attachments because of the risk of viruses.