Wilson Medical Group
343 Wilson Avenue, Suite 303, North York, Ontario M3H 1T1 | Tel 416.785.8412 | Fax 416.785.8324
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CLINIC POLICIES

Healthcards

You will be asked to present your healthcard at each visit. You may be charged for your office visit if you do not present a valid healthcard.

Appointments

To ensure continuity of care, routine visits must be scheduled with your own family physician. For urgent (same day) appointments, you may see one of the other physicians in the clinic.

AS OF JANUARY 2015 WE WILL NO LONGER BE CALLING TO REMIND PATIENTS OF ROUTINE APPOINTMENTS. REMINDER CALLS WILL CONTINUE FOR ANNUAL PERIODIC HEALTH REVIEW APPOINTMENTS.


We request 24 or more hoursnotice should you need to cancel or reschedule your appointment. Charges will apply for appointments cancelled without notice.

Bring Your Own Gown

In an effort to minimize environmental waste, we encourage patients to bring a cloth gown to their appointment for their own use during physical examinations.

For every patient who brings their own gown, a $1 donation will be made by our office to the World Wildlife Fund (WWF).

Paper gowns will still be available for those who do not wish to participate in this initiative.

Telephones & Messages

Please do not leave voicemail messages. Please call and speak directly with our staff during office hours. Due to high call volume, it is difficult for our staff to return messages immediately.

Checking test results

All test results that return to the office are reviewed by your physician. If additional follow-up or review is warranted, you will receive a call from the office to schedule a follow-up appointment. We do not routinely call patients regarding normal test results.

If you are calling for you results please try to call between 10:00am – noon and 2:30pm – 4:00pm as this is a slightly less busy time for our phone lines.


Referrals

If you need to see a specialist or undergo certain specialized testing, your doctor will send a referral request to the consultant directly from our office. You will then be contacted by our staff (by phone or mail) to confirm an appointment time. We ask that you inform us if you are contacted directly by the specialist’s clinic to arrange an appointment time so that we may record this confirmation in your file.  

If you have not received an appointment within 1 month of the consult request, please contact our clinic so that we may follow-up regarding the status of your referral.

Please call the office back ASAP when we call to give you the information of the referral appointment.


Prescription Renewals

Your doctor will renew your prescriptions at each visit to meet your ongoing needs. Please anticipate your needs well in advance to reduce the need for telephone renewals.

If you require a telephone prescription renewal, contact your pharmacy and they will fax us the information. Please allow up to 48 hours for your physician to respond to a prescription request from your pharmacy. Not all prescriptions should be renewed without an office visit; this is at the discretion of your physician.

There is a $15.00 fee for each phone/fax renewal (without an office visit). Renewals are included for those who have subscribed to the Extended Coverage Plan. For more information, please refer to the EXTENDED CARE page.


E-mail communication

Currently, we only use email communication for non-urgent correspondence. Things such as the annual letter (to up-date you or perhaps to inform you of an upcoming referral appointment) and requisitions.

You must sign a consent form in order for us to communicate to you through email and be aware of the risks of confidentiality. We do not use this as a regular means of communication as it is not a secure means of communication and is not checked on a daily basis.

We do not open attachments because of the risk of viruses.

Contact Us
To book an appointment call:

416-785-8412

We are currently not accepting new patients into the family practice. Prenatal referrals are welcome.

News
FLU SHOT SEASON IS HERE!

Drop in Sunday, November 3rd between 2:30pm-5pm to receive your flu shot
OR call the office to book an appointment with our nurse
.

After Hours Services
For location and hours of the After Hours Clinic click here.
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Copyright 2013 Wilson Medical Group